Privacy dilemma illustrated in Vermont library

The local Halifax paper is running an AP story about the tough choices that custodians of personal information are sometimes called upon to make. After a young girl went missing, the police showed up at the public library demanding to take the public access computers that the girl had apparently used to communicate on MySpace. The librarian stood her ground and demanded that the police get a warrant. They did. Here's the full story:

Nova Scotia News - TheChronicleHerald.ca

Police raid on library offers privacy dilemma

By JOHN CURRAN The Associated Press

Sun. Jul 20 - 5:19 AM

RANDOLPH, Vt. — Children’s librarian Judith Flint was getting ready for the monthly book discussion group for eight and nine-year-olds on Love That Dog when police showed up.

They weren’t kidding around: Five state police detectives wanted to seize Kimball Public Library’s public access computers as they frantically searched for a 12-year-old girl, acting on a tip that she sometimes used the terminals.

Flint demanded a search warrant, touching off a confrontation that pitted the privacy rights of library patrons against the rights of police on official business.

"It’s one of the most difficult situations a library can face," said Deborah Caldwell-Stone, deputy director of intellectual freedom issues for the American Library Association.

Investigators obtained a warrant about eight hours later, but the June 26 standoff in the 105-year-old, red brick library on Main Street frustrated police and had fellow librarians cheering Flint.

"What I observed when I came in were a bunch of very tall men encircling a very small woman," said the library’s director, Amy Grasmick, who held fast to the need for a warrant after coming to the rescue of the 4-foot-10 Flint.

Library records and patron privacy have been hot topics since the passage of the U.S. Patriot Act after the Sept. 11, 2001, terror attacks.

Library advocates have accused the government of using the anti-terrorism law to find out, without proper judicial oversight or after-the-fact reviews, what people research in libraries.

But the investigation of Brooke Bennett’s disappearance wasn’t a Patriot Act case.

"We had to balance out the fact that we had information that we thought was true that Brooke Bennett used those computers to communicate on her MySpace account," said Col. James Baker, director of the Vermont State Police.

"We had to balance that out with protecting the civil liberties of everybody else, and this was not an easy decision to make."

Brooke, from Braintree, vanished the day before the June 26 confrontation in the children’s section of the tiny library.

Investigators went to the library chasing a lead that she had used the computers there to arrange a rendezvous.

Brooke was found dead July 2.

An uncle, convicted sex offender Michael Jacques, has since been charged with kidnapping her.

Authorities say Jacques had gotten into her MySpace account and altered postings to make investigators believe she had run off with someone she met online.

Flint was firm in her confrontation with the police.

"The lead detective said to me that they need to take the public computers and I said ‘OK, show me your warrant and that will be that,’ " said Flint, 56. "He did say he didn’t need any paper.

"I said ‘You do.’ He said ‘I’m just trying to save a 12-year-old girl,’ and I told him ‘Show me the paper.’"

Cybersecurity expert Fred H. Cate, a law professor at Indiana University, said the librarians acted appropriately.

"If you’ve told all your patrons ‘We won’t hand over your records unless we’re ordered to by a court,’ and then you turn them over voluntarily, you’re liable for anything that goes wrong," he said.

"If you need privacy, you should get your own computer."

The American Library Association has always been a reasoned and reasonable voice for privacy in libraries and the wider community. I was interested to learn they are doing a panel tomorrow at their annual get-together in Anaheim, California entitled "Privacy: Is it time for a revolution":

Protecting reader privacy and confidentiality has long been an integral part of the mission of ALA and its members. Should it continue to be a priority? In an age when people increasingly use social networking to expose intimate life details, does privacy still matter to information seekers? Does anyone care if their library records and online searches are being tracked? If they don't, why should they? A panel of thought leaders from the information economy including author Cory Doctorow, Wired senior writer Dan Roth, and Privacy Rights Clearinghouse director Beth Givens will debate the importance of privacy and what's at stake if the persistent erosion of privacy continues unchecked. Join us for a provocative examination of a librarian's role in the future of privacy.

I look forward to hearing what Jessamyn West and The Shifted Librarian have to say about the session.

In looking into the session, I happened upon the following outrageous story out of Cleveland.

Lakewood library aggressive on checking computer users for porn- cleveland.com

... Every 15 minutes, a staff member takes a stroll around the center to make sure library patrons are not looking at pornography, engaging in illegal gambling or visiting other questionable Web sites.

Now the library, which recently opened a new technology center, might expand its monitoring policy by using free software, called virtual network computing, that allows librarians to remotely monitor what a patron is viewing on a computer screen.

Warren has been an avid supporter of keeping an eye on the public access computers since the library first offered the Internet to patrons in 1995.

"If you need privacy, you should get your own computer," Warren said.

Warren's views on privacy for library computer users clash with those of the American Library Association, the oldest and largest library organization in the United States.

The association recommends that a library set a comprehensive, written Internet policy, distribute the policy widely and then respect the privacy of patrons.

I think this is the first time I've ever heard such sentiments from a library professional, who usually advocate computers in libraries as often the sole source of internet access for those without the resources to purchase their own. Should only those who can afford privacy have access to it?

Update: Notes from the session are up at: The Shifted Librarian » ALA2008 Privacy Revolution Panel and Loose Cannon Librarian » Privacy Panel ALA 2008.